The product I want is sold out! What do I do?

Our products go fast. We keep things small-batch to ensure the best quality and consistency. But don’t worry, we’ve got your back!

Subscribe to get first dibs when the next drop lands. Or, feel free to reach out to us directly, we’ll do our best to let you know when it’s back and glowing on the shelf.

Order Issues or Product Problems?

If something’s off; a damaged product, shipping mix-up, or anything else — just shoot us an email at contact@shaide.co. We’ll sort it out as quickly as we can and make things right.

I have some feedback on a product.

At SHAIDE, we genuinely care about what you think. We’d love to hear what you’re loving, and what you think could be better. Your feedback helps us improve and create products that truly work for you, so don’t hold back, drop a line at contact@shaide.co or visit our Contact Us page!

What skin types are your products for?

We make our products with all skin types in mind, using ingredients that are gentle, effective, and meant to work for a wide range of needs. Whether your skin is dry, oily, sensitive, or just figuring itself out, we’ve got options that can help. And if you’re not sure where to start, just shoot us a message — we’re always happy to help you find what works best for your skin.

What’s your return policy?

At SHAIDE, we want you to love your skincare. If something didn’t work with your skin or even if you’re just not feeling it, email us within 30 days and we’ll help make it right.